Feedback

Feedback 29th March 2017 (Highfield Clinic)

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Our 29th March 2017 clinic in Highfield was a success once again. We won the great feedback from our clients with an overall rating of 98.6%. In particular, the high ratings of all individual aspects are as follows: “information about the service (97.1%)”, “quality of service (100%)”, “quality of advice (100%)”, “clarity of advice (97.1%)”, “privacy (97.1%)”, and “treatment by staff (100%)”.

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Some of the comments from our clients are:

Very honest service. Much appreciate for it.

Greatly open my mind and help me be focused on my key business idea.

Great clinic that covers a lot of practical points in detail and helps guide me in the right direction.

Feedback 1st March 2017 (Highfield Clinic)

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Our 1st March 2017 clinic in Highfield has received an extremely high feedback from our clients, which was recorded an overall rating of 98.9%. Our clients are satisfied with each specific part of the clinic, with high rating given once again for “information about the service (93.3%)”, “quality of service (100%)”, “quality of advice (100%)”, “clarity of advice (100%)”, “privacy (100%)”, and “treatment by staff (100%)”.

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Some of the comments from our clients are:

“Great advice for my business plan.”

“Valuable insights to help me re-think my business idea.”

“Excellent talking. Renold provide me friendly and workable ideas and suggestions. Thanks a lot!”

 

Feedback 11th January 2017 (Highfield Clinic)

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Our 11th January 2017 clinic in Highfield was a success, recording an overall rating of 96%. Our clients were very satisfied with the advice they received from our business consultant, with high ratings over 90% given once again for “quality of advice” (100%), clarity of advice (97%), privacy (97%), treatment by staff (97%),“quality of service” (91%) and information about service (91%).

 

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Some of the comments from our clients are:

“Extremely friendly and energetic. I felt personally engaged and the questions I asked were addressed with clarity. I was very pleased with it”

“It was an excellent experience. Thanks for organising it”

“A great service that should be grown to help as many people as possible”

“Thank you so much, please keep doing this”

Feedback 7th December 2016 (Highfield Clinic)

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Our 7th December 2016 clinic in Highfield was a success, recording an overall rating of 94%. Our clients were very satisfied with the advice they received from our business consultant, with high ratings given once again for “quality of advice” (96%) and “quality of service” (96%), privacy (96%), clarity of advice (90%), treatment by staff (100%) and information about service (86%).

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Some of the comments from our clients are:

“very knowledgeable and excellent advice”

“the consultant is very helpful”

“very happy with the service”

Thanks to all clients who have attended and provided us with feedback!

End of academic year 2015/16

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The Small Business Clinic has completed another successful year! Throughout the academic year of 2015/2016, we have:

  • hosted 6 clinics in Highfield campus
  • provided professional advice on business and taxation to 54 clients
  • delivered 3 business seminars, attended by 250 people
  • received largely positive feedback from our clients and audiences, with an overall rating of 91.5%

We would like to take this opportunity to thank all the staff and student volunteers of the SBC for making 2015/16 a success, especially consultant Renold Tang for his exceptional dedication to the clinic and the clients. We would also like to thank all our clients, and wish them all the success in their future endeavours!

We look forward to helping more entrepreneurs next semester!

Unfortunately, we have no scheduled clinic dates for the rest of the 2015/16 academic year. We will resume our clinic service in the next academic year (2016/17), in November 2016. Please check this space for updates, or register your interest with us by e-mailing us at sbclinic [at] soton.ac.uk; we will contact you once new dates are available.

February 2016 Clinic Feedback

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Our February 2016 clinic has broken the record of number of clients attended the clinic with 17 appointments were served and achieved the high rate of nearly 92% overall.

Here are some of our clients’ comments:

  • “Quality of advice was superb. The advisor has put in touch with a great contact already in the industry, an invaluable resource. Thank you.”
  • “The advice was very very useful to me to the right direction. Very high quality help that’s hard to get elsewhere as a student.”
  • “I would like to once again thank you for the insight you gave me in the session and will defined be recommending it.”
  • “Thanks so much for your message and for providing the recap – I’ve been really bowled over by your generosity and knowledge.”

Treatment by staff reached the highest quality of 96%, following by privacy (95%), and clarity of advice (94%). Other feedback on quality of advice, quality of service and information about the service approximately reached the rate of 90%.

 

Feb 16 feedback report

Thanks to all clients who have provided us with feedback- we aim to keep improving our performance for the next clinic on 9th March 2016, which is the last clinic for the 2015/2016 academic year.

 

13th January 2016 clinic feedback

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Our 13th January 2016 clinic in Highfield recorded the highest rating for the 2015/16 academic year (so far)! Our over fully booked clinic was given a rating of nearly 95% overall.

Here are some of our clients’ comments:

  • “The advice and preliminary feedback gave me a good first start to the beginning of my business and good to help set realistic aims.”
  • “Thank you. You have made me think about some important things I had not considered and I have somethings I need to consider carefully.”
  • “Great advice, I will contact again.”

Treatment by staff reached the perfect quality of 100%, following by privacy (97%), quality of service (94%), quality of advice (94%) and clarity of advice (91%). All were highly rated.

Jan.16 Feedback chart

We are in progress of taking further steps to improve the “information about the service” (89%) by advertising our clinic throughout the university with our e-mail advertisements, and by providing clearer information on our website so that all clients know what to expect on our clinic days.

Thanks to all clients who have provided us with feedback- we aim to keep improving our performance for the next clinic in February and March 2016.

Feedback 9th Dec 2015 (Highfield Clinic)

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Our 9th December 2015 clinic in Highfield was a success, recording an overall rating of of 93%. Although not all clients turned up, all attendants gave us an impressive rating of 100% in regards with Quality of service and Treatment by staff .

The criteria for rating includes quality of service, quality of advice, clarity of advice, privacy and treatment by staff, which are all above 90%, except the “Sufficient amount of time” with a wish to have a longer time for the consultation.

Thanks to all clients who have attended and provided us with feedback.

[Please click the graph above to enlarge]

Interested in attending the small business clinic? Book an appointment today by e-mailing sbclinic[at]soton.ac.uk.

Tax seminar: “informative, comprehensive and practical”

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Our brilliant Consultant and Entrepreneur Renold Tang delivered another well-received seminar for the Small Business Clinic, titled: “Basic Business Taxes and Personal Taxes in the UK” (28th October 2015). Sharing his intensive knowledge as a Fellow Chartered Accountant and extensive experience of a businessman with students and staff at the University of Southampton, Renold discussed a range of critical tax issues for business owners: from ‘tax rates and schemes’ to ‘where to get advice on tax matters’.

With an overall rating of 94%, Seminar 3 was awarded high marks from the audience for “Quality of Presenter”, “Relevant to audience’s need”, “Quality of Venue” and “Would like to attend further seminars”. Responding to the last seminars’ feedback relating to ‘sufficient amount of time’, with many participants calling for a longer seminar, We are taking steps to meet this demand – for example, Renold have stayed on for an extra hour in Seminar 3; plus we will consider extending the length of future seminars.

All in all, we are delighted that our 3-part seminar series have provided the audience with some basic yet powerful knowledge needed to starting a business regarding taxes, national insurance and pension. To the attendees, we thank you for coming and hope that you will spread the word about our service.

All the feedback received from the audience was extremely positive, with comments such as:
“Very informative and comprehensive”
• “Excellent speaker; Funny and highly informative”
• “Really useful and helpful for me to understand what I should know and how to gain the knowledge if I run a business. Most information is practical…”

The Small Business Clinic aims to help students and staff of the University of Southampton to take the next step in advancing their business. We welcome you to book an appointment for initial business advice at one of our FREE monthly business clinics. Please see our FAQ page for more details on how to book a private meeting with our business advisor, or e-mail us at sbclinic@soton.ac.uk.

Our clients: where are they now?

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Over the past 2 years since its inception, the Small Business Clinic has served over 50 entrepreneurs. We got in touch with all our past clients last week to check up on them; 14 have kindly responded.

Our consultant’s advice has helped our clients in gaining more customers, resolving tax and legal issues, and improving their product/service. More than 50% of our clients are still actively working on their business, while clients who are not active attribute this to time commitments with work/studies/ personal matters. Some interesting comments from our clients were*:

  • “My business is now going to a new level… I am running more sessions with clients… this is working very well for me”
  • “I used the suggested terms in an agreement which I have sent to the counter-party…The consultant was very helpful in clarifying the terms”
  • “The advice was very clear… in deciding what choices I have to make”

*comments were edited to protect anonymity.

In summary, we are pleased that our clinics have helped our clients to progressed with their business. If you are thinking of starting your own business, we highly encourage you to book an appointment with us! Unfortunately, we have no scheduled clinic dates for the rest of the 2014/15 academic year. We will resume our clinic service in the next academic year (2015/16), in November 2015. Please check this space for updates, or register your interest with us by e-mailing us at sbclinic [at] soton.ac.uk; we will contact you once new dates are available.

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