Feedback

Feedback 29th March 2017 (Highfield Clinic)

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Our 29th March 2017 clinic in Highfield was a success once again. We won the great feedback from our clients with an overall rating of 98.6%. In particular, the high ratings of all individual aspects are as follows: “information about the service (97.1%)”, “quality of service (100%)”, “quality of advice (100%)”, “clarity of advice (97.1%)”, “privacy (97.1%)”, and “treatment by staff (100%)”.

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Some of the comments from our clients are:

Very honest service. Much appreciate for it.

Greatly open my mind and help me be focused on my key business idea.

Great clinic that covers a lot of practical points in detail and helps guide me in the right direction.

Feedback 1st March 2017 (Highfield Clinic)

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Our 1st March 2017 clinic in Highfield has received an extremely high feedback from our clients, which was recorded an overall rating of 98.9%. Our clients are satisfied with each specific part of the clinic, with high rating given once again for “information about the service (93.3%)”, “quality of service (100%)”, “quality of advice (100%)”, “clarity of advice (100%)”, “privacy (100%)”, and “treatment by staff (100%)”.

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Some of the comments from our clients are:

“Great advice for my business plan.”

“Valuable insights to help me re-think my business idea.”

“Excellent talking. Renold provide me friendly and workable ideas and suggestions. Thanks a lot!”

 

Feedback 11th January 2017 (Highfield Clinic)

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Our 11th January 2017 clinic in Highfield was a success, recording an overall rating of 96%. Our clients were very satisfied with the advice they received from our business consultant, with high ratings over 90% given once again for “quality of advice” (100%), clarity of advice (97%), privacy (97%), treatment by staff (97%),“quality of service” (91%) and information about service (91%).

 

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Some of the comments from our clients are:

“Extremely friendly and energetic. I felt personally engaged and the questions I asked were addressed with clarity. I was very pleased with it”

“It was an excellent experience. Thanks for organising it”

“A great service that should be grown to help as many people as possible”

“Thank you so much, please keep doing this”

Feedback 7th December 2016 (Highfield Clinic)

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Our 7th December 2016 clinic in Highfield was a success, recording an overall rating of 94%. Our clients were very satisfied with the advice they received from our business consultant, with high ratings given once again for “quality of advice” (96%) and “quality of service” (96%), privacy (96%), clarity of advice (90%), treatment by staff (100%) and information about service (86%).

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Some of the comments from our clients are:

“very knowledgeable and excellent advice”

“the consultant is very helpful”

“very happy with the service”

Thanks to all clients who have attended and provided us with feedback!

End of academic year 2015/16

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The Small Business Clinic has completed another successful year! Throughout the academic year of 2015/2016, we have:

  • hosted 6 clinics in Highfield campus
  • provided professional advice on business and taxation to 54 clients
  • delivered 3 business seminars, attended by 250 people
  • received largely positive feedback from our clients and audiences, with an overall rating of 91.5%

We would like to take this opportunity to thank all the staff and student volunteers of the SBC for making 2015/16 a success, especially consultant Renold Tang for his exceptional dedication to the clinic and the clients. We would also like to thank all our clients, and wish them all the success in their future endeavours!

We look forward to helping more entrepreneurs next semester!

Unfortunately, we have no scheduled clinic dates for the rest of the 2015/16 academic year. We will resume our clinic service in the next academic year (2016/17), in November 2016. Please check this space for updates, or register your interest with us by e-mailing us at sbclinic [at] soton.ac.uk; we will contact you once new dates are available.

February 2016 Clinic Feedback

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Our February 2016 clinic has broken the record of number of clients attended the clinic with 17 appointments were served and achieved the high rate of nearly 92% overall.

Here are some of our clients’ comments:

  • “Quality of advice was superb. The advisor has put in touch with a great contact already in the industry, an invaluable resource. Thank you.”
  • “The advice was very very useful to me to the right direction. Very high quality help that’s hard to get elsewhere as a student.”
  • “I would like to once again thank you for the insight you gave me in the session and will defined be recommending it.”
  • “Thanks so much for your message and for providing the recap – I’ve been really bowled over by your generosity and knowledge.”

Treatment by staff reached the highest quality of 96%, following by privacy (95%), and clarity of advice (94%). Other feedback on quality of advice, quality of service and information about the service approximately reached the rate of 90%.

 

Feb 16 feedback report

Thanks to all clients who have provided us with feedback- we aim to keep improving our performance for the next clinic on 9th March 2016, which is the last clinic for the 2015/2016 academic year.

 

13th January 2016 clinic feedback

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Our 13th January 2016 clinic in Highfield recorded the highest rating for the 2015/16 academic year (so far)! Our over fully booked clinic was given a rating of nearly 95% overall.

Here are some of our clients’ comments:

  • “The advice and preliminary feedback gave me a good first start to the beginning of my business and good to help set realistic aims.”
  • “Thank you. You have made me think about some important things I had not considered and I have somethings I need to consider carefully.”
  • “Great advice, I will contact again.”

Treatment by staff reached the perfect quality of 100%, following by privacy (97%), quality of service (94%), quality of advice (94%) and clarity of advice (91%). All were highly rated.

Jan.16 Feedback chart

We are in progress of taking further steps to improve the “information about the service” (89%) by advertising our clinic throughout the university with our e-mail advertisements, and by providing clearer information on our website so that all clients know what to expect on our clinic days.

Thanks to all clients who have provided us with feedback- we aim to keep improving our performance for the next clinic in February and March 2016.