Feedback 10th Dec 2014 (Highfield Clinic)

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Our 10th December 2014 clinic in Highfield was a success! The clinic was fully booked (amid one late cancellation) and most of our clients are satisfied! Our clients gave the clinic a rating of 87% overall.

Our clients were very satisfied with the advice they received from our business consultant, with high ratings given once again for “quality of advice” (94%) and “clarity of advice” (97%). Also, high marks of 80% and above were recorded for “Info about the service”, “quality of service”, “privacy”, and “treatment by staff”.

Some of the comments from our clients are:

  • “The quality of the service offered is astonishing. We will for sure spread the word.”
  • “Very useful. Extremely clear advice – thank you!”The quality of the service offered is astonishing. We will for sure spread the word.
  • “The appointment was very helpful and informative and I’m grateful that some research was done regarding my request.”
  • “Very happy with the service – I learnt a lot.”
  • “A very helpful initiative and I was offered further help – really appreciated! Thank you!”
  • “Everything was very good. I’ll apply for another slot of time soon”

Our lowest performing area for this clinic was in “sufficient amount of time” (68%). We appreciate that the 30 minutes allocation that we offer each client can be in some cases too short. As we are a relatively new team providing a service for free, we are restricted in this area, especially since demand for our clinic is high (with the the past two clinics being fully book for the whole day). However, we would like to reassure our clients not to worry about time; in most cases, our business advisor will answer all the clients’ questions. And if appropriate, we will offer our client another appointment so that our business advisor can cover all your queries in detail.

Thanks to all the clients who have provided us with feedback – we aim to improve our performance for the next clinic.

[Please click the graph above to enlarge]

Interested in attending the small business clinic? Book an appointment today by e-mailing sbclinic[at]soton.ac.uk. Please also visit our FAQ page for more details.

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