Our 22nd January 2014 clinic received a rating of 100% overall, but this was feedback from only one client. We have been experimenting with an online feedback system, but unfortunately this has led to most clients choosing not to provide any feedback.
Nonetheless, the client who returned his/her feedback gave us full marks for quality of service, info about the service, quality of advice, clarity of advice, privacy, treatment by staff and sufficient amount of time.
In the future we will collect feedback manually on paper to get a higher response rate.
Interested in attending the small business clinic? Book an appointment today by e-mailing smallbusinessclinic[at]soton.ac.uk.